Screen timeout on Samsung Galaxy S6 Edge Plus

Some of our users are saying that their Samsung Galaxy S6 Edge Plus phones are ignoring the app when it’s active and going to sleep even if something like a video is playing. They’re being forced to tap the screen before the timeout. I tested this on my Galaxy S7 Edge and don’t have any issues. Has anyone else experienced this problem? Will the KeepAwake method solve this?


Hey @christate,

Since this seems device specific, you may want to create a release channel for the affected users and implement KeepAwake to see if it helps solve the sleep issue.



Thanks, will give that a shot.

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