iOS standalone crash after splash for only 1 user

What happens: after the splash screen: our standalone iOS app is immediately showing the expo white screen with blue text for “There was a problem running Alum”.

This is only happening to 1/20 of our beta users, but really difficult to debug. We can’t repro and we’ve tried all the obvious angles.

  1. The user has deleted and reinstalled multiple versions of the app.
  2. The user has tried switching from wifi to LTE.
  3. The user has tried the final published version of our app in the Appstore vs beta.

Is it possible that a corrupt version is cached on her network or anything somehow? (she has mostly tried on wifi at work, but also tried in a different state on LTE)

Thanks for helping us investigate!

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