- SDK Version: 37
- Platforms(Android/iOS/web/all): Standalone Android
Hi everyone,
I am having an issue with a particular user of the app. She downloaded the apk from the Google Playstore and opens the app. She sees a white screen then the app crashes before the image on the splash screen appears. She is using a Blu G90 PRO, Android 10 (SDK 29). I haven’t had other reports of crashes.
The crash details I get from Google Play Console are as follows:
Type
java.lang.RuntimeException
java.lang.RuntimeException:
at android.app.ActivityThread.performLaunchActivity (ActivityThread.java:3326)
at android.app.ActivityThread.handleLaunchActivity (ActivityThread.java:3465)
at android.app.servertransaction.LaunchActivityItem.execute (LaunchActivityItem.java:83)
at android.app.servertransaction.TransactionExecutor.executeCallbacks (TransactionExecutor.java:135)
at android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:95)
at android.app.ActivityThread$H.handleMessage (ActivityThread.java:2069)
at android.os.Handler.dispatchMessage (Handler.java:107)
at android.os.Looper.loop (Looper.java:214)
at android.app.ActivityThread.main (ActivityThread.java:7417)
at java.lang.reflect.Method.invoke (Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:492)
at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:980)
Caused by: java.lang.NullPointerException:
at android.os.Parcel.createException (Parcel.java:2077)
at android.os.Parcel.readException (Parcel.java:2039)
at android.os.Parcel.readException (Parcel.java:1987)
at android.app.IAppTask$Stub$Proxy.moveToFront (IAppTask.java:253)
at android.app.ActivityManager$AppTask.moveToFront (ActivityManager.java:4281)
at host.exp.exponent.q.l.a (Kernel.java:89)
at host.exp.exponent.q.l.a (Kernel.java:16)
at host.exp.exponent.q.l.a (Kernel.java:53)
at host.exp.exponent.q.l.a (Kernel.java:47)
at host.exp.exponent.q.l.a (Kernel.java:46)
at host.exp.exponent.q.l.a (Kernel.java:45)
at host.exp.exponent.experience.g.onCreate (DetachActivity.java:5)
at android.app.Activity.performCreate (Activity.java:7817)
at android.app.Activity.performCreate (Activity.java:7806)
at android.app.Instrumentation.callActivityOnCreate (Instrumentation.java:1306)
at android.app.ActivityThread.performLaunchActivity (ActivityThread.java:3301)
Caused by: android.os.RemoteException:
at com.android.server.wm.ActivityStarter.shouldAbortBackgroundActivityStart (ActivityStarter.java:1131)
at com.android.server.wm.AppTaskImpl.moveToFront (AppTaskImpl.java:119)
at android.app.IAppTask$Stub.onTransact (IAppTask.java:135)
at android.os.Binder.execTransactInternal (Binder.java:1021)
at android.os.Binder.execTransact (Binder.java:994)
We have sentry running on the app but I haven’t received any associated logs for the crash. It seems that according to the documentation I might not receive errors from the native code.
Anyone run into a similar bug or knows a good way to debug this? I don’t have access to the user’s phone.
Any help is greatly appreciated.
Thanks!