Can you share a link to your build page? Also, you can submit a ticket through Contact Us — Expo
We prioritize support for Enterprise customers, and the Enterprise Support plan provides an SLA and direct access to a team / account manager (more info) - but it’s not needed for prioritized support.
there was an issue with intel fleet when you ran those builds. i’d suggest switching over to the m-medium worker type - this will result in faster and more reliable builds. M1 workers now available on EAS Build | Exposition