Android 10 on LG G7 "user declined to provide location data" message caused by what?

SDK 41 Managed - Android OS 10

On a user’s phone they got the error " Error: User declined to provide location data."…yet when I check online I cannot find this error at all.

I checked the settings and they had location “while in use” on for the app. It was an LG G7 phone.

What could have been the problem? I’m completely stumped.

99% of other android phones are working fine.

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